Enhances the guest experience by providing exceptional service. Answers incoming phone calls, routing as necessary. Greets and interacts with guests on the front drive and in lobbies. Disseminates information to guests as requested. Parks and retrieves cars as per established guidelines. Inspects cars for pre existing damage and documenting ticket accordingly. Unloads car

Enhances the guest experience by providing exceptional service. Services assigned rooms according to departmental specifications, within allotted time. Documents room status on assignment sheets. Greets guests passing in corridors, establishing eye contact. Ensures that equipment in guestrooms is operational TV, remote control, phones, lights, etc. Performs turndown servi

Enhances the guest experience by providing exceptional service. Ensures that incoming phone calls are answered according to standard. Disseminates pertinent information to guests. Receive Towels from loading Dock. Pick up all dirty towels left by guest. Stock towels at Platinum tower. Greets and interacts with guests. Issues pool towels. Ensures that an ample number of po

Enhances the guest experience by providing exceptional service. Services assigned rooms according to departmental specifications, within allotted time. Documents room status on assignment sheets. Greets guests passing in corridors, establishing eye contact. Ensures that equipment in guestrooms is operational TV, remote control, phones, lights, etc. Uses cleaning chemicals

Enforces performance standards, policies and procedures as they relate to the venue operations. Ensures smooth and efficient operations on a continual basis. Ensures compliance with all health and safety standards and regulations, as well as all applicable ABC, federal, state and local laws and ordinances. Assists the venue manager with scheduling employees and ensuring c

Understands the daily production of all food. Leads all aspects of the venue's kitchen, including both hot and cold culinary. Works cooperatively with the managers of assigned outlets to achieve excellent products for our guests. Manages the production side of food service. Ability to train all Leads and cooks to run the operation in same consistent manner, regardless of

Maintains stock at all bars and cocktail stations. Demonstrates a Hard Rock attitude and the ability to rock out with each guest. Assists bartenders when business warrants. Keeps liquor room and all storage areas clean and organized. Stores incoming stock. Empties trash and performs general detailed cleaning. Keeps bar area clean and restocks supplies. Adheres to departme

Monitors guests' needs on a continual basis, ensuring all requests are promptly filled. Performs as a team with other servers to provide Rocking guest service. Performs all necessary side work. Polishing and rolling silverware, restocking items such as condiment's, filling salt and pepper shakers, cutting lemons, etc. Performs as a team with other rockers to produce a smo

Observes guests to respond to their needs. Follows alcohol awareness procedures regarding company's responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines. Takes beverage orders and communicates it to bartender. Assists in the preparation of drinks and presents drinks to guests. Serves both alcoholic and non alcoholic be